Skills
Customer Support
2-5 Years
Order Management
6 Months to 1 Year
Loan Processor
5-10 Years
Credit Card services
6 Months to 1 Year
Experience highlights
Order to Cash Specialist
Accenture
·
March/2024
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Duties Implied:
• Process customer account creation and amendments
• Manage & execute order to cash process.
• Provide status of work in process, assist in planning & coordination execution of work, escalate issues in a timely & appropriate manner while pushing to identify resolution.
• Provide quality, cost effective service while looking at ways to contribute to process improvement.
• Understand the end-to-end process of billing & customer invoicing
Post Cruise Advocate
Royal Caribbean International Cruises
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March/2023
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Present
Duties Implied: To provide assistance to ship’s crew and other Call Center Staff in solving problems. Offering agent assistance and managing Call Center service levels for the inbound and/or outbound customer service teams. Assist Supervisors with staff development using coaching skills while providing feedback to agents regarding service failures. In addition to this, their main function will be as a lead support for the individuals on the Guest Relations team.
Customer Service Representative
Ruyi Technology Inc.
·
September/2021
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Present
Duties Implied: provides support for the company customers by investigating, troubleshooting and resolving cases, Manage, prioritize and respond to Tier 2 and/or 3 issues, inquiries and escalations. Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner. Participate in and on-call rotation to handle hi-priority queues and provide daily handovers to global operational teams. Document updates and changes to new and existing processes, training decks an
Customer Service Representative
Sykes Asia
·
May/2021
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Present
Duties Implied: Communicate with our customers through inbound calls, live chat, and email Answer customer questions and provide information to resolve any issues, Identify and assess customer needs to achieve client satisfaction. Escalation Management of customer issues, document customer’s concern as reference
Credit Specialist
Chailease Berjaya Finance
·
February/2020
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Present
Duties Implied:
• Responsible for underwriting auto loans and preparing presentations
• Takes decision on credit applications under the supervision of credit manager
• Establishes rapport; maintains and grows important relationship within the portfolio
• Assesses credit opportunities; identifies key risks, and structures alternatives working with relationship managers and credit officers
• Responsible for conducting research on borrowers and industries
• Takes ownership of the credit process, m
