Skills
Expert Strong communication skills and excellent in providing good resolutions.
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Communication
10+ Years
Multi tasking
10+ Years
Management
5-10 Years
Conflict Resolution
5-10 Years
support
10+ Years
Accounting > Accounts Payable > Billing Support
5-10 Years
- Customer Service
10+ Years
HIPAA Compliance
2-5 Years
Escalation Management
10+ Years
authorization
2-5 Years
Team Training & Onboarding
5-10 Years
Back-end Operations
5-10 Years
Experience highlights
Training Management/CS Specialist
Revive
·
October/2022
–
/
Works with HelpScout, WooCommerce, Flatfee Shipping, Shipstation.
Training Skills, Managing People
Product Trainer
Clean People
·
October/2022
–
/
Training Management, Customer Service Specialist and QA Mentoring.
Backend Support / Trainer
Revive and Clean People
·
October/2022
–
Present
Responsible for backend operations, quality assurance, and team training initiatives. Handled billing queries and back-end coordination with focus on accurate and timely support.
Aetna Prior Authorization
EXL Philippines
·
March/2022
–
Present
Processed and validated medical prior authorizations, ensuring compliance with HIPAA standards.
Billing Department Support
Synchrony Philippines (TJX account)
·
June/2022
–
Present
Handled billing queries and back-end coordination with focus on accurate and timely support.
