Skills
2-5 Years
Python
Less than 6 Months
CURRICULUM DEVELOPMENT
1-2 Years
HTML & CSS
Less than 6 Months
Project Coordination
1-2 Years
Technical Documentation
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
ClickUp
2-5 Years
Knowledge Management
2-5 Years
CRM > Salesforce
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
API Integration
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Subject Matter Expert, Dashboards, Whiteboards & Mobile App
ClickUp
·
November/2025
–
Present
Handled escalated inquiries for Dashboards, Whiteboards, and Mobile App. Reviewed bug reports, verified reproducibility, and identified workarounds for affected users.
Technical Support Specialist
ClickUp
·
September/2023
–
Present
Diagnosed platform bugs from UI defects to data-loss issues. Conducted reproducibility testing, guided AI agent setup, and answered API integration inquiries.
Customer Support Specialist
ClickUp
·
January/2022
–
Present
Handled 40+ daily Zendesk tickets providing L1 support. Guided users through workflow configuration with cross-functional collaboration across product and engineering teams.
Junior Project Manager
TNC Events
·
September/2019
–
Present
Games Marshal for 2019 SEA Games Esports. Planned event logistics, managed timelines, and coordinated communications across organizers, teams, and vendors.
Trainer
Telus International Philippines
·
September/2018
–
Present
Designed onboarding curriculum for 10-15 agent cohorts. Facilitated upskill sessions and administered monthly assessments. Developed internal reference website for compliance guidelines.
