Skills
Operation Staff
2-5 Years
Customer Support ( EMAIL / VOICE)
2-5 Years
Schedule setter
2-5 Years
Case Management
2-5 Years
Customer Service Representative
2-5 Years
Dispatch & Technician Scheduling
2-5 Years
Experience highlights
Customer Advocacy Specialist
TELUS
·
June/2024
–
Present
Handled inbound and outbound customer calls, managed complex cases and dispute resolutions, scheduled service appointments, coordinated with contractors and technicians, updated CRM records, escalated critical issues, and ensured timely, customer-focused resolutions while maintaining high service quality.
Customer Service Representative
TELUS
·
January/2024
–
Present
Handled customer inquiries, followed up on service requests, scheduled repair appointments, coordinated with contractors, and provided timely updates to ensure a positive customer experience.
Operation Staff
Complete Logistics Control
·
June/2022
–
Present
Managed dispatch operations, monitored deliveries, coordinated with clients and drivers, scheduled shipments, processed documentation, and maintained accurate operational records.
