Virtual Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a result-oriented professional with strong expertise in customer service, after-sales support and administration, team coordination and process improvement. I have strong communication and interpersonal skills enabling me to handle customer concerns professionally and maintain positive customer relationships. My key strengths include problem solving, attention to detail and multitasking. I also have expertise in quality processes, documentation, ISO requirements, Microsoft Dynamics 365 and Quickbooks.

Skills & Experience

Skills

Microsoft - Excel, Word, Power Point 10+ Years

QuickBooks (Accounting Software),Accounts Receivable, Accounts Payable, Bank Reconciliations, Data Entry, Inventory Management. Less than 6 Months

Microsoft Dynamics 365 Finance & Operations 2-5 Years

Cusomer service, adminstrative work 10+ Years

ISO 9001:2015 Quality and Compliance 10+ Years

Experience highlights

Senior Officer

MAHY Khoory & CO LLC · November/2023 – Present

* Served as the Department Representative for the ISO 9001:2015 Quality
Management System and represented the department during internal and
external audits
* Prepared and assisted the General Manager with presentations for quarterly
Executive Meetings and annual Management Review Meetings
* Reviewed and analyzed customer complaints of both Sales and Service
departments captured by an AI tool to identify issues and gaps

Executive Customer Supportf

MAHY Khoory & CO LLC · March/2012 – Present

* Oversaw service order processing, quotations, invoicing, warranty claims through Microsoft Dynamics 365 (Finance & Operation)
* Trained in implementing the 5s workplace organization methodology in the
department
* Monitored service turnaround times (TAT) and key performance indicators
(KIPs) to improve operational efficiency
* Coordinated with customers, service engineers, sales, procurement, and
logistics for timely completion of service requests

Customer Support Associate

MAHY Khoory & CO LLC · March/2008 – Present

* Provided administrative and operational support to the Sales Manager for his
presentations, meetings, exhibitions like Big 5 and other company events
* Managed order processing and order acknowledgements to the customers
* Coordinated with customers, responded to inquiries, and prepared
commercial documents on behalf of Sales Engineers

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