Skills
Office and Administration > Travel Planning > GDS
10+ Years
Experience highlights
Travel Specialist
Freelancer, Corporate Travel
·
May/2022
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/
• Arrange professional, accurate, cost-effective travel and holiday packages for clients.
• Built a rapport with customers and proposed preferred products and services based on their account history and adherence.
• Organize group travel reservations using problem-solving skills and resourcefulness.
• Negotiate special corporate contracts for partner airlines, hotels and other travel suppliers.
• Process worldwide visa applications (Tourist and Student Visa).
Travel Operations
My Travel Shop
·
March/2011
–
Present
• Coordinate flight, transportation, accommodations, and itineraries for domestic and
International trips for clients based on client’s needs, budgets, and expectations.
• Prepares all ticket exchanges refunds, and account reports.
• Assessed client needs and recommended appropriate products or modifications
to stay within the company's budget.
• Research, explore, and study different travel destinations.
• Assist with projects and other administrative duties for top management.
Travel Coordinator
Integrated Packaging Systems
·
January/2008
–
Present
• Coordinate, supervise and implement every aspect of travel arrangement for staff and executives of the organization.
• Coordinate with travel agents for ticketing management.
• Negotiate with travel suppliers to obtain the best available rate.
• Verify and process travel tickets & hotel invoices for payments.
• Assist in any ad-hoc duties, projects and activities as and when required.
Business Travel Consultant
BCD Travel
·
December/2006
–
Present
• Coordinate and reserve air, car, and hotel bookings for domestic and international corporate travelers.
• Create, update, and maintain traveler profiles in GDS. e.g. Galileo and Amadeus.
• Monitor, troubleshoot and ensure ticketing and invoicing of travel team and bookings.
• Maintain strong relationships with VIP travelers using effective verbal and written communication skills.
• Serve as point of contact for client travel problems.
Senior Ticketing Agent
Emirates Airlines
·
October/2002
–
Present
• Responsible for providing customer support to the passengers and assist in undertaking ticketing functions and flight reservations.
• Process requests for collateral material from customers, partners and internal departments.
• Handled customer service issues, including unhappy clients, missed flights and other last-minute problems.
• Conforms to passengers' travel standards and policies.