Skills
Office and Administration > Data analysis
6 Months to 1 Year
1-2 Years
Leadership
1-2 Years
CRM
1-2 Years
Communication
2-5 Years
Computer Literacy
2-5 Years
Data Analysis
1-2 Years
- Customer Service
2-5 Years
● Project Management
1-2 Years
Accounting > Bookkeeping > QuickBooks
Less than 6 Months
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Cold Calling
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
✔️Marketing > Appointment Setting
2-5 Years
Experience highlights
Insurance Advisor / Telemarketer / Appointment Setting
TELESOURCE
·
January/2025
–
/
Made outbound cold calls to generate leads for home and auto insurance. Assisted clients with inquiries and scheduled appointments for insurance agents.
Lead Generation / Lead Qualifier
TELESOURCE
·
January/2025
–
/
Handled cold calling and lead generation for U.S.-based cleaning platform. Conducted inbound and outbound calls, emails, and texts to engage prospects and convert leads.
Executive Support / Bookkeeping Administrator
Unknown
·
January/2024
–
Present
Provided executive support through calendar, email, and back-office management. Managed client bookkeeping in QuickBooks, including reconciliations and accurate financial records.
Fraud Specialist / Customer Service Representative
CONCENTRIX
·
January/2023
–
Present
Monitored Visa cardholder fraud and supported card activation programs. Ensured proper verification, early fraud detection, and secure card processing.
Telemarketer / Cold Caller / Appointment Setter
Unknown
·
January/2023
–
Present
Conducted cold calling campaigns, appointment setting, and customer service support with focus on lead generation and client engagement.
