Appointment Setter l Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A versatile and results-oriented professional with 5 years of combined experience in customer service, sales, appointment setting, and virtual assistance. Brings 4 years of BPO experience and 1 year of Virtual Assistant experience, with skills in outbound sales, B2B cold calling, lead generation, appointment setting, lead qualification, administrative support, and CRM management.

Experienced in handling customer inquiries, managing email and calendar schedules, performing accurate data entry, tracking orders, and supporting daily business operations. Proficient in Google Workspace, Microsoft Office 365, Podio, and other CRM and productivity tools. Highly organized, adaptable, detail-oriented, and capable of multitasking in fast-paced work environments.

Skills & Experience

Skills

CRM management 2-5 Years

Microsoft Office 365 2-5 Years

Customer Service Representative 2-5 Years

Google Workspace 2-5 Years

✔️Marketing > Appointment Setting 2-5 Years

Account Management 1-2 Years

Lead Generation & Qualification 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Project Management > Asana > Monday > Trello 1-2 Years

CRM > Salesforce 1-2 Years

Cold Calling 2-5 Years

Hubspot 1-2 Years

Sales Retention 2-5 Years

Order Tracking & Logistics 1-2 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 1-2 Years

Experience highlights

Cold Caller & Account Manager

Workers' Compensation Insurance Company · March/2026 – Present

B2B cold outreach via phone and email for Workers' Compensation insurance. Managed post-sale client care, policy inquiries, onboarding and retention. Qualified leads and booked consultation calls using CRM tools.

Appointment Setter

Appointment Setting · March/2025 – Present

Cold Calling Specialist (B2C) & Virtual Assistant

Unknown Company · May/2025 – Present

Orchestrated complex schedules and logistics with 100% synchronization. Managed high-volume data entry and CRM documentation with accuracy. Resolved complex logistics disputes and escalations.

Claims & Logistics Specialist

Asurion · April/2024 – Present

Resolved complex logistics disputes as primary point of contact. Managed customer-technician scheduling with real-time feedback on lead quality and market response.

Sales & Retention Specialist

T-Mobile · April/2024 – Present

Executed high-volume outbound campaigns identifying customer needs and converting leads. Leveraged persuasion and active listening to handle objections. Consistently surpassed performance KPIs through CRM optimization.

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