Data Scrapping/Data Entry/Non-voice Account

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

With a strong background in customer service, I have honed my expertise in managing multiple concerns simultaneously, effectively communicating with c

Skills & Experience

Skills

Customer Support 6 Months to 1 Year

Freelancer 1-2 Years

Experience highlights

Advisor 1, Customer Service

Concentrix · October/2023 – Present

- Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat.
- Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics.
- Advise customers as to which On product(s) is the best for them.
- Respond to all customers' inquiries within 24 hours while identifying any escalated unresolved issues.
- Communicate with the third-party warehouse and shipping partner daily regarding orders, returns, and order issues.

Customer Service Representative

Teleperformance · April/2023 – Present

- Specialized on applying benefit/discount to internet and wireless services.
- Voice account under AT&T (US based company), specialized on applying discount/benefit to internet and wireless service. Manage inbound calls and sometimes perform outbound calls if necessary.

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