Skills
Vacant Land Research
2-5 Years
Due Diligence & Property Analysis
2-5 Years
Zoning & Land Use Research
2-5 Years
County/Parcel Data Interpretation
2-5 Years
Buyer Communication & Coordination
1-2 Years
CRM management
2-5 Years
Data Entry & Internet Research
2-5 Years
Property Listing Creation & Management
2-5 Years
Marketing Copywriting (for land listings)
Less than 6 Months
Graphic Design Evaluation & Feedback
2-5 Years
Listing Layout Optimization
2-5 Years
Online Listing Platforms
2-5 Years
Time & Task Management
2-5 Years
Communication & Team Collaboration Tools (Slack, Zoom, etc.)
2-5 Years
Process Document Creation
2-5 Years
Experience highlights
Property Listing Manager
DiscountLots
·
December/2022
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• Conduct comprehensive due diligence on vacant land properties, verifying zoning regulations and identifying development potential.
• Craft persuasive and engaging property descriptions tailored for real estate platforms and social media marketing.
• Manage and optimize property listings across multiple platforms, ensuring high visibility and buyer engagement.
• Design visually compelling marketing materials, including graphics and property presentations.
• Handle buyer inquiries, provide d
Real Estate Executive Virtual Assistant
RocketStation Philippines
·
May/2019
–
Present
• Provided high-quality real estate virtual assistance, specializing in property research, valuation, and marketing strategies.
• Assisted clients with real estate business operations, ensuring smooth workflow and efficiency.
• Managed communication across various channels, including email, phone, and live chat, ensuring prompt and effective responses.
• Ensured compliance with client expectations and industry regulations.
Accomplishments:
• Perfect Attendance Award
• High CSAT Score/Feedba
Customer Care Professional (American Express)
Hinduja Global Solutions
·
January/2018
–
Present
• Delivered exceptional customer service to American Express cardholders, advising them on account management and payment solutions.
• Managed high volumes of inbound and outbound communications across multiple channels.
• Ensured compliance with financial regulations and company policies.
Accomplishments:
• Perfect RTF Score for November 2018
• Highest RTF Scores for October 2018
Team Manager for Customer Retentions (Virgin Mobile UK)
Accenture Philippines
·
February/2015
–
Present
• Led a team of 18 employees, overseeing day-to-day operations and ensuring performance metrics were met.
• Provided coaching and support to team members to enhance performance and professional growth.
• Monitored and evaluated team performance, identifying opportunities for training and development.
• Ensured compliance with industry regulations and company policies.
Accomplishments:
• Top Team Manager
• Top Subject Matter Expert
• Handled Engagement Team for our Account
• Operational Ex
Customer Care Professional (American Express Merchant Services))
Concentrix
·
April/2013
–
Present
• Provided technical support for online navigation and account troubleshooting, handling both chat and voice-based escalations.
• Managed high volumes of inbound and outbound communications across multiple channels.
• Ensured compliance with financial regulations and company policies.
Accomplishments:
• Top Agent (Probationary Period)
• Top Performer (Monthly Basis)
• Tech Lead (Escalations)
• Consistent excellent performance