Skills
Goal-Oriented
10+ Years
Strong interpersonal & communication skills
10+ Years
Ability to collaborate as part of a team
10+ Years
Meticulous attention to detail
10+ Years
Poised under pressure
10+ Years
Experience highlights
Loan Documentation Processor
ProcessorWells Fargo International Solutions LLC
·
April/2022
–
/
Support in performing a variety of loan documentation duties on moderately complex loans to ensure compliance with company's policies and procedures for loan products. Perform loan documentation for moderately complex loans. Process and close for loan products. Interpret Loan Documentation policies while analyzing applicant, property, and documentation, ordering all required verifications, documentation, and subsequent follow ups.Receivedirection from Loan Documentation supervisor and escalation-rout
Claim Support Officer
QBE Group Shared Services Philippine
·
June/2015
–
Present
Perform processing and review of departmental tasks within Electronic Funds Transfer (EFT).Review and sign customer documentation. Perform review of an associate's work requiring dual control. Demonstrates ability to process data accurately while performing multiple tasks under tight time constraints. Work on assigned projects related to electronic fund transfer services. Other duties as assigned.
Technical Support Rep.
StarTek Philippines Inc
·
February/2013
–
Present
Answer incoming customer calls and provide accurate, valid, andcomplete information. Resolve customer complaints efficiently and professionally.Follow call scripts and company protocols for handling differentsituations.
Document customer interactions and transactions accurately.Escalate unresolved issues to the appropriate department.Maintain a positive and empathetic attitude toward customers.
