Customer Service Executive

Verified

$10/hr

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Outline

Looking for Full-Time work (7 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dynamic Customer Service Executive with over 15 years of experience in delivering exceptional support and resolving complex issues.

Skills & Experience

Skills

Inbound /Outbound call handling, REcord Keeping, Organizational skills, Customer focused, Attention to details, Multitasking, Time management 10+ Years

Experience highlights

Customer Service Executive

Kaybarz Delivery Services (JATCO Freight Services) · July/2022 – Present

● Responded to customer inquiries and bookings via phone, email or chat in a timely and professional manner.
● Coordinated with other departments (Operations) regarding delivery status and updates to ensure customer needs were met.
● Developed and maintained excellent relationship with clients.
● Maintained accurate records of customer interactions and transactions.
● Identified and escalated priority issues to the appropriate team members.
● Did Telesales. Converting into new clients

Admin & Sales Coordinator cum Reception

Panorama Hotel Deira · April/2021 – Present

● Managed all correspondence, memos, and staff duty roster.
● Arranged travel itineraries for management, employees or job candidates.
● Promoted and sold reservation services.
● Checked availability of accommodation or transportation on customers’ desired travel dates and made reservation
accordingly.
● Processed payments and sent confirmation details to customers.
● Addressed issues that arose with bookings or reservation.
● Answered and directed incoming calls.

Excursion Reservation Representative

Qilin Travel and Tourism · April/2019 – Present

Assisted in ensuring that the operations of the Tour & Group Departments were organized and efficient.
● Executed site inspections and attended familiarization functions with secondary Tour Operators as requested.
● Coordinated with other Tour Operators in preparing summer and winter contracts.
● Oversaw daily and weekly task for Tour Blocks and ensured completion.
● Arranged all excursion booking logistics (e.g. rental cars, limousines, helicopter rides, Dubai Tours, Abu Dhabi Tours, etc.).

Senior Customer Services Executive

Zajel Courier Services · August/2006 – Present

● Handled escalated customer inquiries and provided timely and accurate resolutions via calls, emails, or chat.
● Resolved complex customer issues through effective problem-solving skills.
● Guided and supported junior staff.
● Identified trends and patterns in customer feedback and provided recommendations for improvement.
● Ensured adherence to customer service guidelines, policies, and procedures.
● Maintained detailed records of customer interactions and transactions.

Customer Service Executive

TCS Express & Logistics · July/2005 – Present

● Warmly greeted customer by employing positive telephone, etiquette and inquiring comprehensively to identify issues.
● Explained the benefits and advantages of different product and service offerings to customer.
● Handled telephonic queries such as creating bookings and following up on domestic and international shipments.
● Tracked and monitored the status of domestic and international shipments (inbound, outbound, import and export).

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