Skills
communication, teamwork, problem-solving, critical thinking, time management, leadership, adaptability, and customer service
2-5 Years
Experience highlights
Technical support
Concentrix
·
April/2024
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/
Technical support for VR headsets involves assisting customers with troubleshooting, setting up, and resolving issues related to virtual reality hardware and software. This includes addressing problems with headset functionality, display issues, connectivity, tracking problems, or software compatibility. Support may also include guiding users through installation, firmware updates, and calibration.
Content moderation
Concentrix
·
November/2022
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Present
Content moderation is the process of monitoring, reviewing, and managing user-generated content on digital platforms to ensure it adheres to community guidelines, legal standards, and platform policies. Moderators assess text, images, videos, and other forms of content to remove harmful, inappropriate, or offensive material, such as hate speech, explicit content, or misinformation.
Operation Supervisor
Teleperformance
·
July/2019
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Present
An operations supervisor is responsible for overseeing and managing the day-to-day activities of a business or department to ensure smooth and efficient operations. They supervise staff, coordinate workflows, monitor performance, and ensure that company policies and procedures are followed. Operations supervisors also address issues, troubleshoot problems, and work to improve efficiency, productivity, and quality.
Sales representatives
Wns
·
June/2018
–
Present
Sales representatives in the travel industry specialize in booking flights, hotels, and car rentals for clients. They assist customers in selecting travel options based on their preferences, budget, and schedule, provide recommendations, and handle the booking process. These representatives may work for travel agencies, airlines, hotel chains, or car rental companies, ensuring smooth coordination of travel arrangements, offering customer support, and addressing any issues.
