Skills
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
1-2 Years
Ticketing Systems
2-5 Years
Servicenow
1-2 Years
Root cause analysis
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
CRM > Salesforce
Less than 6 Months
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Google Workspace
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Analyst Software Engineer
Accenture
·
February/2023
–
Present
Technical Support Representative
IOPEX Technologies
·
July/2021
–
Present
First point of contact for customer inquiries via email and live chat. Diagnosed and resolved issues through root cause analysis. Managed ticket queue, met response targets, maintained documentation. Collaborated on escalations and supported HR module implementation.
