Skills
Technical support
2-5 Years
Customer Service - Healthcare
2-5 Years
Financial Account Back Office
2-5 Years
Customer Service Sales and Support
2-5 Years
Experience highlights
Technical Support Representative
Acquire BPO
·
September/2024
–
Present
Tier-II technical troubleshooting and omnichannel communication.
Tech Experience Agent
Ibex Global Solutions Philippines, Inc.
·
May/2023
–
Present
Technical troubleshooting and managing ticket lifecycles.
Customer Solutions Agent II
PayPal Philippines, Inc.
·
September/2019
–
Present
Fintech support, digital transactions, and browser-extension troubleshooting.
Customer Service Associate
GeBBS Healthcare Solutions
·
February/2018
–
Present
Healthcare operations, DME orders, and insurance verification.
Customer Service Representative
Synchrony Global Services Philippines, Inc.
·
October/2016
–
Present
Financial account. Explaining credit card bills and late fee charges. Also, processing refunds, disputes, and escalation.
