Training, Strategy, & Financial Operations Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A dynamic professional with over 14 years of experience, defined by a successful convergence of Digital Performance Strategy, Financial Resilience, and Talent Development.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 10+ Years

Technical support 10+ Years

Collections Specialists 1-2 Years

Experience highlights

Google Ads Account Manager (Aug 2025-Oct 2025)

Concentrix · August/2024 – Present

Manage, optimize, and execute paid advertising campaigns on the Google Ads
platform to achieve a business's specific marketing goals, such as increasing
sales, generating leads, or boosting brand awareness.

Customer Care Professional (April 2024-July 2025)

American Express · April/2024 – Present

Customer Care Professional - US April 18, 2022 - Nov 1, 2023)
Delivered comprehensive service and value to US customers for personal
Charge and Lending Cards. Managed all financial and online banking inquiries
(payments/balances) while consistently driving revenue by upselling product
upgrades and supplementary accounts.
Flex Force US (Nov 1, 2023 - July 15, 2025)
Debt Management: Handled inbound collections by securing payment on past-
due accounts, performing payment verification, and negotiat

Phone Banker (CSR)

Wells Fargo · October/2021 – Present

Managing customer service for personal checking, savings, and debit cards,
resolving issues related to online banking, billing, and fees, and proactively
upselling products like new accounts or supplementary cards.

Technical Support / Product Trainer

Sykes Asia Inc · September/2017 – Present

Technical Support (Voice/Chat) - September 2017 - July 2018
Intern Real Time Analyst (Workforce Management) - July 2018 - August 2018
Intern Mentor/SME/Team Leader (POC)- September 2018 - February 2019
Product Trainer - March 2019 - October 23, 2021
Train and equip new hires by providing them with comprehensive customer
service, product, and technical knowledge from their nesting phase through their
transition into live production.
Cross-train tenured agents to support other lines of business

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