Team Leader - Customer Service

Verified

$7/hr

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Outline

Looking for Part-Time work (6 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

Dedicated customer excellence leader with over 10 years of professional experience in the customer service and technical support.

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years

Team Leadership 5-10 Years

Quality Analyst 2-5 Years

Experience highlights

Team Leader

Concentrix - Philippines · November/2016 – /

- Experienced in overseeing call center associates, including workload distribution and attendance monitoring.
- Regularly provides feedback and develops action plans to help team members meet and exceed performance metrics.
- Skilled in identifying performance issues and implementing corrective actions up to employment termination.
- Facilitates team meetings, organizes engagement activities, and champions a culture of collaboration.

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