Technical Support Specialist | SaaS & Customer Support

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced Technical Support Specialist with over 2.5 years of expertise supporting global users in fast-paced tech and software environments. Skilled in end-to-end troubleshooting, client onboarding via remote desktop (TeamViewer), and ticket resolution. Known for high customer satisfaction, fast response times, and clear communication. Ready to deliver reliable, full-time remote support for growing SaaS and tech teams.

Skills & Experience

Skills

Troubleshooting & Problem Solving 2-5 Years

Coaching 5-10 Years

Customer 5-10 Years

Google Meet 2-5 Years

Help Scout 2-5 Years

Remote Desktop 5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

CRM > Salesforce 2-5 Years

Teamviewer 2-5 Years

Escalation & Conflict Resolution 5-10 Years

- Zoom 2-5 Years

Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice) 5-10 Years

Customer Service > Gorgias > Shopify 2-5 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Technical Support VA

Galileo FX · January/2026 – Present

Spearheaded technical support and onboarding for automated trading software. Handled end-to-end installations, resolved complex technical issues via TeamViewer, and delivered step-by-step guidance for seamless user adoption.

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