Senior Process Executive-Data

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

A novice on this industry but quick to learn and adaptive

Skills & Experience

Skills

Customer Support 10+ Years

Experience highlights

Senior Process Executive-Data

Cognizant Technolgy Solutions · October/2022 – Present

This role focuses on enhancing user engagement with Waze through in-app content. Responsibilities include planning, creating, and managing content programs, collaborating with various teams, tracking performance, and aligning content with product strategy. Strong project management and cross-functional collaboration skills are essential.

Real Time Analyst / CSR

Sequential Tech · March/2021 – Present

RTA - Role
• Monitor KPIs: Track call volume, handle time, agent availability, and service levels.
Allocate Resources: Adjust staffing based on real-time demand.
Analyze Performance: Identify trends and areas for improvement. Solve Problems: Address real-time issues and maintain service levels.
• Collaborate: Work with team leaders and managers. Report Findings: Generate performance reports and documentation.
• Coordinated with internal teams to activate services and addressed customer complai

Verification Specialist

Sterling Talent Solutions · February/2018 – Present

Verify Information: Contact employers, schools, and references.
• Gather Data: Collect and document employment, education, and reference details.
• Maintain Records: Keep accurate and organized verification records.
• Analyze Data: Compare applicant information with verified data.
• Report Findings: Communicate results to the hiring team.
• Ensure Compliance: Adhere to legal and regulatory requirements.

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