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Natalie D.

Admissions Manager | Enrollment Specialist

Verified
$25/hr

Outline

Looking for Part-Time work (6 hours/day) at $25/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Admissions and Student Success professional with over 10 years of international experience in higher education, specializing in admissions, enrollment management, student engagement, and customer success. I have supported prospective students across South Europe, South Asia, the Middle East, and Africa, guiding them from initial inquiry through enrollment and onboarding. My expertise includes applicant advising, admissions operations, CRM (Salesforce), process improvement, and cross-functional collaboration. I am passionate about helping students achieve their educational and career goals while delivering an exceptional student experience. Recognized for building strong relationships, improving conversion outcomes, and thriving in fast-paced, metrics-driven environments, I am seeking a remote opportunity where I can contribute to student success and organizational growth.

Skills & Experience

Skills

Customer Success 10+ Years
Admissions and Student Support 10+ Years
Student Admissions & Enrollment Management 10+ Years
• Patience and Adaptability: Student engagement levels, and unexpected disruptions. 10+ Years
Salesforce (CRM) 10+ Years
Public Speaking 5-10 Years

Experience highlights

Application & Retention Manager
Hult International Business School · November/2024 – Present
Student Engagement: Created touchpoints that kept students connected and
motivated ahead of their program start.
Event Coordination: Collaborated with Enrollment and Marketing to deliver
impactful events such as acceptance dinners, pre-departure gatherings, and alumni
networking.
Global Collaboration: Partnered with Finance, Visa, and Campus teams to streamline
processes and maintain student progress.
Informative Sessions: Hosted sessions for students and families on financing, visas, and accom.
Application Manager
Hult International Business School · September/2016 – Present
Managed high-volume applications across MEA, South Asia, and Africa, achieving
strong conversion results.
Conducted consultations, interviews, and document review for eligibility &
program fit.
Improved processing efficiency by bridging communication between candidates
and admissions.
Supported enrolment growth through consultative applicant guidance.
Awards: Global Best Converter (2020) • Multiple Hult Hero Awards (2020–2021)
Enrollment Coordinator
Hult International Business School · November/2013 – Present
Make initial contact via phone and email with prospective HULT students
Schedule one on one telephone and in-person interviews
Support recruitment with admissions and administrative procedures
Provide advice and support by telephone to applicants
Interact with customers in a professional manner, in line with the brand values and principles
Consistently meet and exceed all team goals, targets and objectives
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