Skills
Attentive to detail, Patience, Optimism, Fluent in English, Problem Solving, Good in verbal & written communication, Work Ethics, Customer Service
10+ Years
Experience highlights
Customer Service/Special Operating Process (SOP)
Avas Flowers
·
January/2024
–
/
We mostly do outbound and inbound calls for flower arrangement orders or replacement, save the orders and process refunds.
Distributor/Reseller
I AM Worldwide Corporation
·
July/2023
–
Present
- part-time job
- seller/distributor
- selling food supplements
- marketing & networking
Customer Service Specialist, (Subject Matter Expert) SME, TL Apprentice
Transcom Worldwide Corporation
·
June/2016
–
Present
- Inbound & Outbound Calls & Chat Support
- Billing & Payment, Retention, Sales, Technical (basic troubleshooting)
- Assist newly hired agents with their queries, processes, products and services