Customer Service Representative

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Customer Service and Quality Assurance professional with 4+ years in customer support, coaching, quality analysis, and performance management. Strong in communication, problem-solving, KPI analysis, process improvement, and customer experience. A reliable and self-motivated professional who works well independently, adapts quickly to new tools and processes, and consistently delivers accurate, high-quality results in remote environments.

Skills & Experience

Skills

Microsoft - Excel, Word, Power Point 2-5 Years

Adaptability & Attention to Detail 2-5 Years

Customer / Chat Support 2-5 Years

AI & Automation Tools (ChatGPT) 2-5 Years

Data & Research Gathering 2-5 Years

Experience highlights

Quality Assurance Executive

Aetherion · March/2025 – Present

Conducted detailed audits and evaluations of customer interactions to ensure compliance with
company standards.
Identified trends, risks, and training needs through data analysis and reporting.
Collaborated with operations and training teams to align with the SOP and guidelines.
Helped maintain consistent service delivery and adherence to quality benchmarks.
Utilized AI tools to support quality analysis, data interpretation, trend identification, and development of
actionable insights.

Customer Service Representative

ePerformax · June/2021 – Present

Handled inbound and outbound calls and livechat support, assisting customers with payment and account
inquiries.
Maintained professionalism and empathy while handling different customer situations.
Followed company policies, procedures, and quality standards to ensure accurate and compliant customer
service.
Maintained key performance metrics, including Customer Satisfaction (CSAT), Quality, Average Handling Time
(AHT), and First Contact Resolution (FCR).
Utilized AI tools to support quality ana

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In