Skills
Cold and Warm Calling
5-10 Years
Appointment Scheduling & Calendar Management
5-10 Years
Customer Retention
5-10 Years
Email Campaigns
2-5 Years
● Project Management
5-10 Years
Account Management; Customer Support > Sales Support > Lead Generation
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Basic Graphic Design>Canva
2-5 Years
Customer Support > Customer Service > Debt Collection
2-5 Years
LinkedIn
2-5 Years
✔️Marketing > Appointment Setting
5-10 Years
Experience highlights
General Virtual Assistant | Project Manager
Self-employed / Client Services
·
March/2020
–
Present
Managed client CRMs (GHL, SOS, HubSpot), customer support, B2B/B2C appointment setting, and lead generation. Created marketing assets using Canva and Corel. Handled debt collection follow-ups.
Collections Specialist
Hive Group – Forward BPO
·
February/2019
–
Present
Managed delinquent accounts and implemented debt recovery strategies. Consistently met and exceeded collection targets while maintaining client rapport.
Call Center Agent (BPO) – Travel Account
Teleperformance
·
September/2015
–
Present
Handled Tier 2 escalations and retention in travel and hospitality. Resolved escalated customer issues and retained clients with tailored solutions in high-pressure environment.
Supervisor
Hollister Inc.
·
June/2014
–
Present
Bartender / Team Leader
AIDA Cruises GmbH
·
February/2011
–
Present
Team leader on international cruise lines with bartending responsibilities.
