Experience highlights
Senior Manager, Service Delivery
TeleTech
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April/2008
–
Present
• Lead and manage teams to achieve operational targets, optimize processes, and ensure high-quality service delivery.
• Build and maintain strong client relationships, understanding their needs, addressing their concerns, and providing timely solutions.
• Develop and implement strategies to support business growth, expand service offerings, and improve operational efficiency.
• Collaborate with different teams and departments to streamline workflows and improve overall performance.
Consultant
Basic Energy Corporation
·
July/2003
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Present
• Undertook due diligence to determine whether it is profitable to put up an ethanol plant in Zamboanga del Norte, Philippines.
Transport Head
HPCo Agridev Corporation, Jardine Davies Incorporated
·
October/1998
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Present
• Executed strategic planning and aligning transport goals with business objectives.
• Utilized data analytics to optimize routes in order to decrease farm to mill fuel costs.
• Streamlined logistics processes to improve sugarcane delivery times.
• Enhanced fleet management which increased vehicle utilization.