Skills
Customer Support > Content Moderation/Management
1-2 Years
Customer Support > Sales Support
1-2 Years
Customer Service Representative > Communication > Typing skills > Computer Literate > Adaptability
2-5 Years
Experience highlights
Freelance Content Moderator
StaffMe
·
September/2024
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Present
I'm also a content moderator for a adult platform which we make sure that the users are following the community guidelines of the platform.
Tier 1 Escalation Supervisor
Alorica Cebu
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February/2023
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Present
So after being a content moderator, I was reprofiled to a financial account because the LOB that we have as a content moderator has closed so what happen is that I was transferred to a different account and on the first 6months as a customer service representative I was promoted to a Tier 1 escalation supervisor which we handle both phone calls and emails and what we mostly do is that we are the one who will gonna take the call if the customer is asking for a supervisor or manage and provide res
Content Moderator
Alorica Cebu
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February/2022
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Present
I was a content moderator for a well known social media platform and what we do is that we removed videos that is inappropriate or can harm our users and this is to insure that the platform is a family friendly.
Non-voice/Voice Sales Representative
Filitastica Inc
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March/2020
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Present
This is a freelance company and our roles here is doing an outbound to the customer who are interested in our product which is a loft insulation and find the best time that is available to customer in order to have there loft surveyed and provide estimation cost of the insulation.
Technical Support Representative
Teletech
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October/2018
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Present
This is my first job on a BPO company and I only stayed there for 6months because I did not passed their 6months evaluation and I was still adjusting to a BPO community and I don't have any idea how was a BPO community work, I was sad that I did not passed because I like the company but that's life. I believe in a saying that if there is a opportunity that was closed there will be another opportunity will come.
