Skills
Coaching > Training and Development
5-10 Years
10+ Years
Process improvement
5-10 Years
Root cause analysis
5-10 Years
medical claims processing
10+ Years
Healthcare Revenue Cycle Management
10+ Years
Performance Coaching
5-10 Years
Team Leadership and Supervision
5-10 Years
Experience highlights
Sr. Operational Trainer
Optum Global Solutions (UnitedHealthGroup)
·
August/2024
–
Present
Handled virtual and onsite training for multiple locations. Created training materials for full training, standalone and refresher programs. Coached co-trainers on training concerns and process updates.
Supervisor (Management Trainee)
Optum Global Solutions (UnitedHealthGroup)
·
August/2023
–
Present
Supervised 1 team split into 2 groups managing BCBS and government claims. Managed administrative tasks, allocations, audit and adjustments. Conducted performance reviews and drove process improvements.
Sr. Collections Representative (Subject Matter Expert)
Optum Global Solutions (UnitedHealthGroup)
·
April/2021
–
Present
Trained multiple new hire batches across Philippines and India. Provided support to other teams and completed supervisorial tasks for new supervisors during training.
Collections Representative
Optum Global Solutions (UnitedHealthGroup)
·
July/2015
–
Present
Analyzed claims, managed professional collections for Dignity Health. Worked on commercial, managed care and Medicaid claims. Performed root cause analysis and created process improvement projects.
Collections Representative
Access Healthcare
·
March/2014
–
Present
Analyzed claims and managed professional collections for Athena. Worked on workers compensation, auto insurance and travel insurance accounts. Performed root cause analysis and contract review.
