Service Desk Engineer / IT Coordinator

Verified

$15/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $15/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am an experienced IT professional with over a decade of expertise in Service Desk Management, Identity and Access Management (IAM), and IT Operations, offering a strong background across industry leaders including RFA, K2 Services, Astreya, and Wells Fargo. Throughout my career, I have specialized in end-to-end client support, user onboarding/offboarding, hardware and software troubleshooting, and asset management, driven by a commitment to operational efficiency and strict SLA compliance. My technical background spans Microsoft Azure, Active Directory, Microsoft 365, Lotus Notes, Remote Access tools, and various operating systems ranging from legacy platforms to Windows 11 Enterprise and mobile Android OS, complemented by foundational experience in Supply Chain procurement administration. Utilizing enterprise ticketing platforms such as ServiceNow, Oracle, Jira, and ConnectWise, I leverage active listening and exceptional customer service communication to diagnose and resolve issues

Skills & Experience

Skills

Office and Administration > Citrix 5-10 Years

Software > Application Performance Management > VPN 5-10 Years

Asset management 5-10 Years

Management 5-10 Years

Servicenow 2-5 Years

Active Directory 5-10 Years

Procurement 5-10 Years

- Experienced with computer troubleshooting both software and hardware (Windows OS). 10+ Years

Incident Management 5-10 Years

Office 365 5-10 Years

IT Service Management 5-10 Years

Customer Support > Chat Support >Technical Support 10+ Years

Connectwise 2-5 Years

Experience highlights

Associate Service Desk Engineer / IT Coordinator

RFA Center of Excellence · August/2023 – Present

Resolved high-priority client IT incidents, maintained asset inventories, coordinated onboarding/offboarding. Dispatched technicians, monitored service tickets for SLA compliance, served as vendor/client liaison.

IT Help Desk II – International Law Firms

K2 Services / SafeGuard Global · September/2022 – Present

Administered Active Directory, Office 365, VPN, VDI, Citrix environments, and Document Management Systems for international law firm clients.

IT Service Desk II – Supply / Asset Management

Astreya Partners PH · December/2021 – Present

Managed bulk LOB equipment procurement, inventory databases, and cross-functional access provisioning.

Supply Chain Buyer & Info Security Analyst

Wells Fargo EGS LLC · June/2015 – Present

Handled Identity & Access Management (IAM), Active Directory administration, and enterprise IT purchasing.

IT Helpdesk & Technical Support Specialist

Alta Resources / Startek / Aegis / WNS / Transcom / Sitel · September/2008 – Present

Provided L1/L2 technical support, server maintenance, and remote access (RSA/Citrix) troubleshooting across multiple organizations.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In