Customer Success Specialist | Social Media Management

Verified

$5/hr

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Outline

Looking for Full-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

● Organizational and Leadership Skills ● Customer Service and Complaint Resolution ● Social Media Management ● MS Office and Canva Proficiency ● Grap

Skills & Experience

Skills

Customer Service and Complaint Resolution 2-5 Years

Social Media management 1-2 Years

Organizational and Leadership Skills 2-5 Years

MS Office and Canva Proficiency 2-5 Years

Graphic Design (Adobe Photoshop, Canva) 2-5 Years

Database and Inventory Management 2-5 Years

Team Collaboration and Training 2-5 Years

Payment Processing and Record Management 1-2 Years

Experience highlights

Customer Service Representative / Office Staff

Washwell by Alaundry Co. Inc. · November/2021 – /

● Respond to customer inquiries via social media, phone, and email, addressing concerns
and escalating issues when needed.
● Schedule and coordinate logistics for pickup and delivery with the operations team.
● Generate sales leads by creating and posting content on social media platforms and
reaching out to potential clients.
● Process payments, issue invoices, and maintain accurate client records, including
payment schedules.
● Update and manage databases, mailing systems, and filing systems.

Business Center Officer

Converge ICT Solutions · April/2021 – Present

Operations:
● Assisted customers with new applications, after-sales inquiries, and complaints.
● Processed sales applications, validated customer requirements, and prepared job orders
for installations.
● Checked service availability and assigned network facilities as needed.
● Addressed technical concerns, such as slow connectivity and connection issues, by
coordinating with the operations team.
● Consolidated data and prepared reports for the management team.
Cashiering:
● Accurately processed

Aviation Guiding Officer

Dubai Airports · June/2018 – Present

Provided precise information to passengers regarding flight schedules, gate changes,
boarding times, and emergency updates.
● Assisted passengers with missed flights, delayed connections, and rebooking while
ensuring a positive customer experience.
● Delivered courteous and professional service to all passengers, addressing concerns
and complaints with diplomacy.
● Team Leader (Sept 2018 – April 2020):
● Supervised daily operations of the Automated People Mover (APM), ensuring the timely
transpo

Admin Assistant

C.B. Dimar & Associates · September/2015 – Present

• Provided administrative and secretarial support to management and staff.
● Prepared and filed BIR tax forms, invoices, and financial statements.
● Processed accounts payable, reconciled bank statements, and managed petty cash.
● Maintained electronic and physical records, ensuring accuracy and compliance with
procedures.
● Handled incoming and outgoing calls, ensuring clear and accurate communication.

Graphic Artist / Sales Specialist

Express Cards Enterprises Co. · April/2012 – Present

● Designed layouts for company IDs, business cards, and corporate giveaways using
graphic design software.
● Operated and maintained printers, scanners, and other equipment to meet production
deadlines.
● Processed cash payments, managed inventory, and provided customer support.
● Addressed customer complaints and provided product guidance to ensure satisfaction.

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