General Virtual Assistant / Collections Agent

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

A Civil Engineering student with experience as a collections agent, equipped with strong communication, negotiation, and customer service skills.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 1-2 Years

Office and Administration > Data Entry 1-2 Years

Inbound/Outbound Calling 1-2 Years

Time management. Attention to detail. Ability to research and collect data. Understanding of basic software. Self-motivation. 1-2 Years

Experience highlights

Collections Agent

Alorica · October/2018 – Present

I contacted overdue account holders to negotiate suitable payment solutions, ensuring both the company's and the customers' needs were considered. Throughout this role, I managed challenging customer interactions with professionalism and empathy, consistently maintaining a calm and respectful approach. This experience allowed me to demonstrate and strengthen my effective communication and conflict resolution skills.

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