I’m a QA and Documentation Specialist with 3 years of BPO experience under my belt, specifically handling Healthcare and Sales accounts. My day-to-day focuses heavily on multichannel auditing (Voice, Chat, Email) and high-stakes document validation using platforms like Zendesk, Salesforce, Metabase, and Amazon Connect. Over the last couple of years, I’ve stepped into roles as a Senior Specialist and team POC, where I’ve gotten comfortable leading daily huddles, driving calibration sessions, giving real-time coaching, and breaking down performance data for business reviews. I actually hold a degree in Civil Engineering, which I think gives me a pretty sharp analytical edge when it comes to managing heavy workloads and fixing systemic process gaps under pressure.
