Customer Service Representative

Verified

$30/hr

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Outline

Looking for Full-Time work (8 hours/day) at $30/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Service Representative backed with more than 4years experience in customer relations. Motivated to maintain customer satisfaction

Skills & Experience

Skills

Marketing > CRM > HubSpot CRM Less than 6 Months

Slack Less than 6 Months

Avaya CMS, Excel, Outlook 6 Months to 1 Year

CRM Tools: Zendesk, Netsapiens, HubSpot, Avaya Less than 6 Months

Communication Tools: Slack, Avaya Administrative Support Less than 6 Months

Experience highlights

Customer Service Sales Representative (WFH)

IntelliSmart Pty Ltd · November/2024 – /

Casual Work From Home Job

Software Company :

Prospecting and Lead Generation:
Identifying potential customers and generating leads through various channels.

Understanding the specific requirements and challenges of potential customers.

General Nurse

Rouge · September/2019 – Present

General Nurse

Specialize Medical Group · January/2017 – Present

Customer Service Representative

Teleperformance · September/2015 – Present

Handled a high volume of customer inquiries via phone, email, and chat, resolving issues efficiently and effectively, resulting in a 95% customer satisfaction rating.

Used CRM software to manage customer interactions, update records, and track progress, contributing to improved customer service efficiency

Collaborated with cross-functional teams to resolve complex customer issues, ensuring a positive customer experience.

Customer Service Representative

Convergys · January/2015 – Present

Proactively identified and resolved customer issues, resulting in a 20% reduction in customer churn.

Provide accurate, valid, and complete information by using the right methods and tools

Oversee customer financial accounts and process customer adjustments.

Make product recommendations or services to customers based on their needs and preferences.

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