Customer Service Officer

Verified

$4/hr

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Outline

Looking for Full-Time work (9 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skilled in resolving inquiries, managing complex issues, and ensuring customer satisfaction. Known for strong communication and active listening.

Skills & Experience

Skills

Active listening, product knowledge, patience, adaptability, problem-solving 2-5 Years

Experience highlights

Customer Service Officer

Power Mac Center · June/2024 – /

I am responsible for assisting customers with product information, troubleshooting, and sales support. I also address customer inquiries, handle complaints, process returns, and promote brand loyalty. The role also involves maintaining up-to-date product knowledge, assisting with repairs, and managing administrative tasks to ensure a positive customer experience in a tech retail setting.

Chat Support Representative

DripDesk Asia Inc. · April/2022 – Present

1. Managed and resolved customer complaints, diffusing
tense situations with a calm and empathetic approach,
while ensuring a positive resolution for both the customer
and the company.
2. Maintained accurate customer records and detailed logs of
interactions in the company’s CRM system, ensuring proper
follow-up and timely issue resolution.

Accounting Associate

EVB Booking · August/2019 – Present

Handled accounts payable and receivable functions,
ensuring timely processing of payments and collections to
maintain cash flow. Assisted in preparing financial statements, reports, and account reconciliations, ensuring all transactions were accurately recorded and aligned with company policies.

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