Skills
Office and Administration > Stakeholder Management
2-5 Years
2-5 Years
Process improvement
2-5 Years
Calendar Management
5-10 Years
Meeting Coordination
2-5 Years
Notion
1-2 Years
- Customer Service
2-5 Years
SOP Creation
2-5 Years
HR Operations
1-2 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant
5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
5-10 Years
Experience highlights
Executive and Administrative Virtual Assistant
Cieluxxe Aesthetic Clinic
·
November/2022
–
Present
Supported clinic owner across 3 locations managing executive calendar, travel, and appointments. Reduced email backlog 40%, improved response time 25%. Maintained financial records, coordinated accounting documentation, built SOPs for 30-staff operations.
Customer Service Representative
Virgin Australia
·
November/2021
–
Present
Managed 50-70 daily customer inquiries via phone and email achieving 90% first-contact resolution. Resolved time-sensitive travel disruptions including flight changes and cancellations.
Customer Service Representative
AT&T and Mobility
·
April/2021
–
Present
Handled 60-80 inbound calls daily achieving 90-95% customer satisfaction. Exceeded upselling KPIs by 10-15%, recognized for professionalism and de-escalation abilities in BPO environment.
