Skills
Customer Support
2-5 Years
Design > Graphic Design
2-5 Years
Experience highlights
Frontline Support Specialist
Xtendops Philippines Inc.
·
June/2024
–
Present
Engage with customers via call, chat, and email to provide clarity on subscriptions, product information, and usage; handle return, exchange, or refund requests in line with company procedures; and maintain strict adherence to protocols for managing customer account records and requests.
Customer Support Associate
Compass Experience Labs
·
October/2024
–
/
Responded to customer inquiries via phone, chat, and email, providing order receipts, issuing refunds or replacements, and resolving account-related issues.
Guided customers through current promotions and reward program benefits, ensuring clear understanding and maximizing engagement.
Delivered efficient troubleshooting support for account access and technical issues, maintaining a high standard of service and customer satisfaction.
Customer Service Associate
Amazon Operations Services Philippines Inc.
·
April/2023
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Present
Evaluate and investigate customer accounts across call, chat, and email channels to provide clear, policy-compliant resolutions, identify and prevent abusive patterns to ensure fairness, and validate all required processes before approving any concessions.
Customer Service Representative
Alorica Philippines
·
November/2022
–
Present
Assist members with inquiries related to their plans and billing statements, manage and process payment and refund transactions as requested, and ensure proper call transfers to the appropriate departments when necessary.
Proprietor
Angkol Pogz Prints and Stickers
·
August/2020
–
Present
Managed business operations and resource organization to deliver high-quality customer services, designed and oversaw the production of digital services, and promoted offerings online to successfully secure customer engagements.
