Skills
Office and Administration > Administrative Support
2-5 Years
customer service representative
2-5 Years
Appointment Setting
6 Months to 1 Year
Experience highlights
Quality Assurance Analyst
WeAnswer
·
March/2024
–
Present
Observe and analyze inbound appointment setting calls of the call taker (agent). Identify behaviors that impact call handling and propose solutions for improvement. Provide the client with comprehensive data and summarize the findings for all agents analyzed.
Sr. Quality Evaluator
Concentrix
·
October/2021
–
Present
Observe an agent’s call and analyzing the quality of the call, in line with the standards of the company. Provides actionable data to various internal support groups as needed. Conduct and facilitate monthly calibration sessions with call center team leaders to develop scoring consistency and best practices.
Customer Service Representative
Concentrix
·
July/2020
–
Present
Provide exceptional customer service through inbound and outbound call by resolving complaints, processing payments, explaining billing, and troubleshooting devices and mobile services
Online Chat Support
Awesome OS
·
March/2019
–
Present
Provide assistance, resolve complaints, answer questions, and
process orders from customers through live chat.
