Customer Service Representative

Supervised daily food and beverage operations, ensuring exceptional service standards in line with luxury hospitality expectations.

Led, trained, and supported team members to maintain service quality, efficiency, and professionalism.

Coordinated with kitchen, bar, and other hotel departments to ensure smooth service delivery and guest satisfaction.

Managed guest inquiries, special requests, and complaints, resolving issues promptly and professionally.

Monitored service procedures, staff per

Coordinated daily in-room dining operations, ensuring timely and accurate delivery of food and beverage orders to hotel guests.

Managed guest requests, telephone inquiries, and dining reservations while providing professional and personalized customer service.

Communicated with kitchen staff, service teams, and other hotel departments to ensure efficient order processing and service delivery.

Monitored order progress and coordinated delivery schedules to maintain service standards and minimiz

Managed in-room minibar operations, ensuring all guest rooms were properly stocked with beverages, snacks, and other minibar amenities.

Conducted regular minibar inspections and replenishment to maintain product availability and presentation standards.

Monitored minibar consumption and ensured accurate recording of items used for billing purposes.

Maintained accurate inventory records, monitored stock levels, and coordinated replenishment requests to prevent shortages.