Skills
Customer Support > Sales Support > Hotel Booking
2-5 Years
Customer service
10+ Years
Customer Relations
10+ Years
Customer Service > Payment Processing
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Office and Administration > Travel Planning > Sabre
5-10 Years
5-10 Years
Amadeus
5-10 Years
Global Distribution System
5-10 Years
Experience highlights
Sr Travel Consultant (Collection Associate)
Yngen Datacom Corporation
·
October/2024
–
Present
Monitor outstanding balances from clients and travel agencies. Conduct outbound calls and email reminders for overdue payments. Coordinate with internal departments for accurate invoicing.
Sr Travel Consultant (Hotel Booking Specialist)
Majorel Philippines (Teleperformance)
·
July/2020
–
Present
Verified hotel invoices for accuracy including room prices and charges. Resolved billing issues with hotels and vendors. Maintained records and ensured compliance with audit requirements.
Senior Travel Consultant
IGT Solutions Inc.
·
April/2017
–
Present
Assisted clients with travel arrangements for hotels, cars, cruises, and flights. Issued electronic tickets and processed reservation changes. Generated revenue through upselling opportunities.
Technical Service Representative
Iopex Technologies Philippines Inc.
·
February/2013
–
Present
Provided technical support for cable, internet, and phone services. Resolved customer queries with step-by-step solutions and effective communication.
Customer Sales Representative
Customer Contact Channels
·
April/2012
–
Present
Assisted customers in applying for credit cards, personal loans, and bank products. Maximized customer engagement and satisfaction through excellent service.
