Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Lead Qualification
2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
2-5 Years
Customer Support > Phone Support
5-10 Years
CRM > Salesforce
1-2 Years
Cold Calling
2-5 Years
Hubspot
1-2 Years
Inbound/Outbound Sales, CRM & Data Entry, Lead Follow-Up, Email/Chat Support, Reporting & Client Relationship Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
2-5 Years
Case Dispatch
2-5 Years
✔️Marketing > Appointment Setting
2-5 Years
• Technical Troubleshooting
2-5 Years
Experience highlights
Account Manager / Sales Representative
Blue Collar Pet Transport
·
June/2026
–
Present
Advanced pet transport requests toward booking by clarifying customer needs and coordinating domestic and international transportation details. Kept customers informed throughout transport arrangements.
Appointment Setter / Dispatcher
Drip Hydration
·
July/2024
–
Present
Converted patient inquiries into scheduled in-home IV therapy visits by matching patient requests with nurse availability. Coordinated appointment details between patients and nurses.
Cold Caller & Follow-Up Manager
Crow Real Estate
·
November/2023
–
Present
Identified interested property sellers through outbound cold calling and lead qualification. Maintained seller opportunities through consistent follow-up and organized records of property details.
Technical Support / Sales
Concentrix
·
November/2022
–
Present
Helped customers complete international course enrollments by resolving questions and guiding through enrollment process. Earned consideration for PAP subject matter expert role.
Technical Support - Google Devices
Sykes Asia Inc.
·
October/2019
–
Present
Restored customer use of Google Home, Nest, and Camera devices by troubleshooting technical issues. Maintained point of contact for team when team leader was unavailable.
