Skills
Office and Administration > Data Entry
Less than 6 Months
English Communication
Less than 6 Months
4 yrs experienced as CSR/TSR
Less than 6 Months
Experience highlights
Customer Care Chat Representative
VXI
·
June/2024
–
Present
My role was to provide live chat support to customers, assisting them in forming business entities such as Limited Liability Companies (LLCs), Corporations, and DBAs. I answered their questions and provided updates on LegalZoom services, including Annual Reports, 501(c)(3) compliance, EIN registration, Registered Agent services, and Articles of Dissolution. Additionally, I handled billing inquiries, resolved concerns about unexpected charges, and ensured a smooth customer experience.
Technical Support Representative
Transcom
·
May/2023
–
Present
My role is to assist customers with billing and payment concerns by clearly explaining the reasons for price increases and offering guidance on cost-saving options. I helped customers reduce their Comcast bills by recommending promotional plans tailored to their lifestyles and service needs. Additionally, I promoted Xfinity Mobile as a way to maximize savings through exclusive discounts and bundling benefits, ensuring a seamless transition to a more affordable service plan.
Technical Support Representative
Teleperformance
·
April/2022
–
Present
I handle billing and payment concern with precision and professionalism, ensuring that customers have a clear understanding of their statements and charges. I am highly skilled in resolving complex billing concerns by identifying discrepancies, providing detailed explanations, and addressing customer inquiries effectively. Additionally, I am proficient in securely processing payments, assisting with payment arrangements, and guiding customers through available billing options tailored to their n
Outbound Customer Service Representative
SixEleven
·
March/2021
–
Present
My role is to manage both outbound and chat support to address concerns from customers and professional cleaners. I provide assistance via chat when a professional cleaner has an issue or question regarding their clients. Once we identify any problems, I follow up with an outbound call to the client to resolve the matter. Additionally, I make outbound calls to confirm appointment details with customers and promptly reschedule appointments if any issues or conflicts arise.
