Skills
Engagement
5-10 Years
Admin & Communication
5-10 Years
Chat & Email Support
1-2 Years
Cross-Functional Leadership
5-10 Years
Experience highlights
Compliance Management Analyst
Alorica Teleservices Inc. (Verizon Communications, Inc.)
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May/2026
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Monitored and analyzed operational workflows and transactional data to ensure strict alignment with regulatory requirements, internal policies, and industry standards, successfully identifying and mitigating potential compliance gaps. Maintained detailed audit trails, and assisted in internal and external regulatory reviews to guarantee organizational readiness and continuous process improvement.
Operations Analyst (Brand Champion)
Alorica Teleservices Inc. (Verizon Communications, Inc.)
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November/2021
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Present
Spearheaded end-to-end client engagement initiatives—from planning, budgeting, and procurement/vendor coordination to daily, weekly, and quarterly execution—driving site performance and fostering a positive work culture. Analyzed operational metrics to deliver insights for leadership reviews, while continuously supporting daily operations, process improvements, and team alignment initiatives.
Administrative Assistant (Communications Specialist)
Alorica Teleservices Inc. (Verizon Communications, Inc.)
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October/2019
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Present
Managed internal communications and administrative tasks, including documentation, data consolidation, and schedule coordination to support daily operational needs. Served as the central operational bridge across Facilities, IT, HR, Security, Housekeeping, and Payroll to streamline cross-departmental coordination and issue resolution.
Chat Support Representative
Alorica Teleservices Inc. (Verizon Communications, Inc.)
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February/2018
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Present
Delivered customer support through live chat, resolving issues and meeting KPIs.
Technical Support Specialist
Telus International Philippines (OOMA)
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August/2016
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Present
Provided technical support for VoIP services, assisting with troubleshooting and device setup.
