Skills
Customer Support > Sales Support > Account Retention
5-10 Years
Customer Support > Sales Support > Lead Generation
2-5 Years
Cold Calling, Telemarketing, Appointmnet Setting, Sales and Marketing, Virtual Assistance, Customer Service, Lead Qualifying, Technical Support
2-5 Years
Communication Skills , Computer Literate, attention to detail, problem solving skills, time management, organizational skills, Customer Service skills
5-10 Years
Tools Navigation
5-10 Years
Experience highlights
Finance Specialist / Lead Generation / Telemarketer
Approvals Canada
·
October/2024
–
/
Lead Generation, Inbound, Outbound calls, SMS and Email Outreach.
• Managing cold leads converting it to hot leads and revenue.
• Providing customer service and inquiries on the services that we offer.
• Online dealership in Canada, that supports most of the provinces near British Columbia.
• Offering services such as Auto loan, Personal Loan, Mortgages and Credit Solutions.
Purchasing Manager
Wheelzy
·
June/2021
–
Present
Worked as a Sales Purchasing Manager, responsible for overseeing sales performance and
customer satisfaction.
• Monitored the scheduled vehicle pickups to ensure a smooth process.
• Ensured customer satisfaction by confirming seller contentment and successful transactions from
start to car pickup.
• Provided sellers with detailed explanations of the sales process, promoting clarity.
• Maintained a weekly record of the sales transactions managed.
Lead Generation Specialist
Crossgate Realty Media
·
July/2020
–
Present
Served as a Lead Generation Specialist and Social Media Manager at Crossgate Realty Media.
• Actively sought out sales leads to promote the company's services.
• Responded to prospect inquiries across various social media platforms, including Facebook,
Instagram, YouTube, LinkedIn, Twitter, and through email communication.
• Managed and maintained posts and comments on social media platforms.
• Coordinated and scheduled meetings with potential clients to facilitate further engagement.
Operations Technical Support Representative III
TELUS International Philippines, Inc.
·
July/2020
–
Present
Operated as a Technical Support Representative at TELUS, specializing in resolving issues
related to internet, phone services, television, and email migration.
• Skillfully addressed customer concerns through phone calls and responded to email queries.
• Ensured effective troubleshooting and resolution of technical issues across variousservices,
enhancing customer satisfaction.
Collections Representative
The Results Companies Inc.,
·
June/2018
–
Present
Served as a collections representative, contacting customers to remind them of outstanding
subscription balances.
• Managed the activation and deactivation of services on customers' radios as needed.
• Effectively addressed and resolved technical issues on customers' radios, ensuring a seamless
listening experience.