Customer Service / Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have worked in BPO industry as a Claims Representative for Auto Insurance for almost a year, handling inbound calls, inquiries, and filing claims using systems like PolicyOne, ISO ClaimSearch, and Snapsheet CMS

Most recently, I worked as a Patient Care Representative in a primary care clinic. Depending on my daily station, I handled front-desk admin work, ran ECGs, and managed inbound calls for patient inquiries and lab updates. I also scheduled patient appointments using Acuity Scheduler verified insurance via EMR or Electronic Medical Records and coordinated with doctors to confirm their shift schedules for the next day.
With my background in healthcare, claims, and laboratory operations, I bring high attention to detail and strong tech adaptability.

Skills & Experience

Skills

Multitask and Flexibility 1-2 Years

Customer Service Representative 6 Months to 1 Year

Accounting > Claims Processing 1-2 Years

Technical Documentation 1-2 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 1-2 Years

~Data Entry 1-2 Years

Client Relations 1-2 Years

Email & calendar management 1-2 Years

Customer service > Sales Representative > Customer Support 1-2 Years

• Time Management 1-2 Years

Email Management > Time management > File Organization 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 1-2 Years

Quality Assurance & Testing Less than 6 Months

*Administrative Support - 1-2 Years

Compliance Monitoring Less than 6 Months

Experience highlights

Customer Care Representative

Maxicare Health Services Inc. · February/2026 – Present

Primary point of contact for patient inquiries. Managed administrative workflows, data tracking, clinical documentation with strict confidentiality. Streamlined service delivery for accurate timely resolution.

Customer Service Representative

SWAK BPO Corp. · September/2024 – Present

Managed high-volume inbound calls for auto insurance inquiries, claims, account management. Used active listening to de-escalate concerns. Maintained up-to-date client records in real-time databases.

Quality Assurance Food Analyst

Invictus Food Product Corp. · July/2024 – Present

Executed systematic chemical testing and quality audits on raw materials and finished products for 100% safety compliance. Prepared technical reports and compliance records.

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