Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (12 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Ambitious, adaptable, and trustworthy professional with over 3 years of customer service experience in both hospitality and online support environment

Skills & Experience

Skills

Customer Support 2-5 Years

Organization Skills 2-5 Years

Time Management 5-10 Years

Problem solving 2-5 Years

Can do multitasking 5-10 Years

Experience highlights

E-Commerce Virtual Assistant

Zenid Internet Services Ltd · March/2022 – Present

• Handled 30–50 customer inquiries daily via chat providing timely and accurate responses
• Resolved customer issues related to Amazon accounts, ensuring high satisfaction and quick turnaround
• Managed order processing, tracking, and transaction updates to maintain smooth operations
• Processed refunds and handled disputes professionally while maintaining positive customer relationships
• Maintained clear and consistent communication with clients in a fast-paced remote environment

Assistant Dealer

Okada Private Junket · December/2018 – Present

• Delivered exceptional customer service to VIP guests in a high-end hospitality environment
• Assisted guests with inquiries and concerns, ensuring a smooth and enjoyable experience
• Handled sensitive financial transactions with accuracy, discretion, and professionalism
• Maintained composure and professionalism while dealing with high-pressure situations

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