Subject Matter Expert | Customer Service Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Conversational

Professional Summary

Motivated and adaptable professional with experience supporting teams through process compliance, issue resolution, and cross-team coordination. Skill

Skills & Experience

Skills

Customer Service Representative - Subject matter expert 2-5 Years

Experience highlights

Subject Matter Expert

TaskUs · October/2023 – /

- Supported customer service agents by ensuring process compliance
and providing guidance on policy issues through JIRA.
- Collaborated with Quality and Workforce teams to improve
performance and meet call time targets.
- Led team meetings to communicate updates, enhance understanding,
and drive efficiency.
- Provided floor support and helped agents resolve complex cases to
maintain service quality.

Customer Service Representative

Alorica · January/2022 – Present

- Assisted delivery riders with app navigation, delivery processes, and
account inquiries.
- Handled payment and earnings discrepancies, including incentive-
related concerns.
- Supported onboarding and background checks for new riders.

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