General Virtual Assistant, Project Coordinator

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with 15+ years of experience in administrative support, project coordination, and client relations management.

Skills & Experience

Skills

Administrative Support 5-10 Years

Customer Service & Client Relations 10+ Years

Project & Task Coordination 5-10 Years

Calendar & Inbox Management 5-10 Years

Google Workspace (Google Docs, Sheets, Drive, Calendar 5-10 Years

Marketing > Social Media Management 6 Months to 1 Year

Verbal & Written Communication 10+ Years

Data Entry & Documentation 10+ Years

Time Management & Prioritization 10+ Years

Microsoft Office Suite (Excel, Word, PowerPoint) 5-10 Years

Problem Solving & Proactivity 10+ Years

Team Leadership & Remote Collaboration 5-10 Years

Experience highlights

Project Coordinator

Tribute Technology / Frazer Consultants · July/2023 – Present

•Coordinated client website implementation projects as the primary point of contact.

•Collaborated with cross-functional teams to ensure timely project delivery and adherence to quality standards.

•Conducted quality assurance checks and provided client training on website updates.

Team Leader

CIMB Bank · October/2022 – Present

•Managed team schedules, inboxes, and escalations while supporting a smooth customer service operation.

•Handled client communication, coordinated meetings, and ensured documentation was accurate and up to date.

•Tracked team metrics and created reports for performance improvement plans.

Coach / Team Leader

Sitel Philippines / Scottish Southern Energy · February/2020 – Present

•Managed CRM updates, performance tracking spreadsheets, and daily reports used for business reviews.

•Led remote and live coaching sessions and handled cross-functional communication with clients and internal teams.

•Attended weekly/monthly virtual and live business reviews, shared insights, and ensured alignment on KPIs.

Coach / Tele Sales Supervisor

KPSG / Insurance · May/2019 – Present

•Created coaching logs, scheduled follow-up sessions, and maintained agent development plans.

•Handled admin tasks including team updates, coordination with QA and training, and report preparation for leadership.

•Supported onboarding of new hires by conducting product refreshers, mock calls, and basic systems walkthroughs.

Team Leader

Advanced Credit Management Pty Ltd / ANZ Bank, Telstra, Vodafone · October/2012 – Present

•Led teams across multiple campaigns, managing communications and updates through shared platforms.

•Oversaw dispute resolution, organized task tracking, and documented team performance.

•Handled sensitive customer data, created reports, and ensured compliance with SOPs.

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