STR VA | Remote sales

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

A 58% first-contact resolution rate, a 95% quality score, and five straight months as Top Performer. That's what steady property support looks like. I've spent the past two years handling guest and host relations for Airbnb's short-term rental platform, plus technical support and sales for Comcast's telecom accounts. Both roles run on the same skill: staying calm and specific when something's gone wrong, whether that's a guest demanding a refund or a customer with a dead internet connection.

On Airbnb, I manage 10+ daily guest and host cases: reservation issues, payment concerns, cancellations, and on-trip disputes over cleanliness, check-in delays, and refunds. I also advise hosts on pricing and listing improvements to help boost bookings, and I route refund approvals through Salesforce to keep things moving fast.

If you're a real estate agent or short-term rental host looking for a VA who already speaks Airbnb's language, message me. I'm actively looking for my next role.

Skills & Experience

Skills

Microsoft Teams 1-2 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Google Workspace 2-5 Years

Multi-Channel Communication 2-5 Years

Objection Handling 2-5 Years

2-5 Years

ACSR 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

CRM > Salesforce 1-2 Years

Account Management; Customer Support > Sales Support > Lead Generation 1-2 Years

Experience highlights

Property Support Specialist

Concentrix · April/2025 – Present

Contacted 10+ guests/hosts daily to follow up on open items, resolved objections, advised hosts on listing optimization, documented cases in Salesforce. Achieved 95% quality assurance and Top Performer recognition for 5 months.

Technical Support and Sales Representative

Teleperformance · August/2023 – Present

Followed up with 15+ customers daily on billing/service issues, maintained compliant account records in ACSR, provisioned routers and modems via ITG. Achieved 80% Net Promoter Score.

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