Skills
Customer Support
2-5 Years
Attention to detail
2-5 Years
Secretarial and Administrative skills
2-5 Years
Communication skills, Hard working, Flexible, Adaptable
2-5 Years
Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
2-5 Years
Organizational Skills
2-5 Years
Financial and Clerical Support
2-5 Years
Bookkeeping
Less than 6 Months
Experience highlights
Cabin Crew
Philippines Airasia Inc
·
August/2022
–
/
I delivered exceptional in-flight customer service and ensured passenger safety by complying with regulations and procedures. My duties included conducting safety checks and demonstrations, managing emergencies, and addressing passenger needs. I maintained knowledge of safety protocols, handled conflict professionally, and collaborated with flight and ground crews. I completed training in DG, aviation security, CRM, and first aid/CPR, and was recognized for high standards and customer feedback.
Utilization Management Representative
Legato Health Technologoies
·
June/2021
–
Present
I served as a liaison between Medical Management and internal departments. My responsibilities included responding to inquiries from clients, providers, and in-house departments, and managing incoming calls or claims work. I determined contract and benefit eligibility, authorized various medical requests, processed incoming requests, and verified benefits information.
Process Associate
Genpact Service LLC
·
June/2020
–
Present
I am responsible for creating and maintaining credit history files. I supported accounts receivable collection calls, documented daily collection activities, and performed account and payment reconciliations. My role also involved responding to credit inquiries, identifying delinquent accounts needing external collection, and recognizing bad debt or financial exposure. I also assisted with other client requests.
Executive Virtual Assistant
Freelance
·
July/2020
–
Present
I provided remote administrative support to a senior Chemical Engineer. My responsibilities included managing daily operations, coordinating projects, organizing technical documentation, scheduling meetings, managing inboxes, and coordinating calendars and travel. I utilized Microsoft Office, Google Workspace, ClickUp, and Zoom for efficient virtual collaboration.
