I have four years of experience in the BPO industry, handling various U.S. accounts, which strengthened both my customer service and operational skill. I also served as a Subject Matter Expert for a telecommunications account, where I supported agents, ensured process accuracy, and helped improve overall performance. In addition, I have experience as a Risk Operations Analyst, allowing me to balance excellent customer experience with strict compliance and fraud prevention standards. I have been recognized as a Top QA performer and a Top Promoter Generator, which reflects my consistent delivery of high-quality results. I am highly proficient in industry tools such as Salesforce and Zendesk, which I have used extensively for case management, documentation, and customer interaction. With my combined experience, technical proficiency, and proven performance, I believe I would be a strong fit for your team and a valuable asset to your organization.
