Skills
Customer Support
10+ Years
Experience highlights
Learning and Development Administrator
TTEC (formerly TeleTech)
·
July/2013
–
Present
Being a part of a team of Administrators working remotely in different areas of the Philippines, US and Latin America, supporting clients remotely, too, has enhanced my skill in communicating through email, chat and calls. My tasks include data entry using MS Word and Excel, developing new and modifying existing reports using Excel, uploading and managing courses, assessments, curricula and surveys with the use of LMS tool, and also a few logistics piece in 3 different sites in my location.
Technical Support Representative (Voice and Email Support)
TTEC (formerly TeleTech)
·
November/2010
–
Present
My tasks include assisting customers over the phone and in email (2 years as email support) with all the steps for successful account creation, and with website navigation, troubleshooting NOOK device issues and problems in syncing NOOK Books and Apps on the eReading device, and educating them of the device’s features, proper usage and basic troubleshooting.
Financial Advisor
ePerformax Contact Center
·
January/2008
–
Present
Market Researcher
Dynata (formerly SSI & Western Wats)
·
May/2007
–
Present
We do outbound calls to U.S. respondents to conduct market research for companies, and also political surveys.
