SaaS Technical Support Specialist

Verified

$20/hr

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Outline

Looking for Full-Time work (8 hours/day) at $20/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m Kristine, a SaaS Technical Support Specialist with experience handling customer requests through live chat and ticket-based support, troubleshooting issues, documenting solutions, and coordinating escalations when issues require deeper technical review.

I’m particularly comfortable with structured support workflows, clarifying the issue, identifying expected versus actual behavior, gathering the right details and evidence, resolving what’s within scope, and providing a clear handover when escalation is needed.

I also have experience creating support documentation and improving processes to help customers and support teams find answers more efficiently. I’m comfortable working independently while following defined SOPs, escalation boundaries, and service standards.

I’ve included my career page below for a better look at my experience, skills, and support background.

Skills & Experience

Skills

Ticket management (e.g., Zendesk, Intercom, etc.) 2-5 Years

Live Chat & Email Support 2-5 Years

Chat & email support, Facebook selling, data entry, typing, Microsoft Word, virtual assistance, remote communication. 2-5 Years

Document & SOP Creation 5-10 Years

Process & Workflow Improvement 5-10 Years

Customer Service Support and Web Hosting Technical Support 2-5 Years

DNS Management 2-5 Years

ClickUp 1-2 Years

Wordpress and Website Management 2-5 Years

SEO & Digital Discovery 2-5 Years

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